Help & FAQ

Last updated: 2025-05-28

Welcome to Frens! Here you’ll find answers to common questions and guidance for using our premium creators platform.

General

What is Frens?

Frens is a modern, premium content platform where creators can share exclusive content and earn money through subscriptions, tips, and paid posts. Fans can access high-quality content from their favorite creators in a secure, mobile-friendly environment.

Getting Started

How do I sign up?

Click the Sign Up button on the homepage and follow the prompts to create your account. Depending on platform settings, you may need to verify your identity before accessing all features.

How do I become a creator?

After creating an account, visit your profile settings and complete any required verification steps. Once approved, you can start posting premium content, set your prices, and begin earning!

Posting Content

What types of content can I post?

You can post photos, videos, audio, and written content. Simply use the “Create Post” page, drag-and-drop your files, or click the file icon to upload.

Are there any content restrictions?

All content must comply with our Creator Agreement and community guidelines. Explicit or illegal content, non-consensual material, or content featuring individuals under 18 is strictly prohibited.

Subscriptions & Payments

How do subscriptions work?

Fans can subscribe to creators on a monthly basis. Subscriptions grant access to all exclusive content from that creator. Fans can also tip creators or pay to unlock individual posts.

What payment methods are supported?

We support secure payments through NowPayments (crypto). All transactions are encrypted and processed securely.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time from your account settings. Access remains until the end of the current billing period.

Earnings & Withdrawals

How do creators get paid?

Creators earn up to 85% of their content sales. Earnings are paid out according to the platform’s payout schedule and methods, such as crypto transfers.

How can I request a withdrawal?

Go to your wallet or payout section and submit a withdrawal request. Withdrawals are typically processed manually for added security.

Are there any fees or taxes?

Platform fees and taxes may apply and are set by the site administrator. Please check your dashboard or the Terms & Conditions for full details.

Safety & Reporting

How do I report inappropriate content or users?

Click the three-dot menu on any post or profile and select “Report.” Our moderation team will review the report and take appropriate action.

How do I block someone?

Go to the user’s profile, click the three-dot menu, and select “Block.” Blocked users cannot message you or view your profile.

Privacy & Security

How is my information protected?

We use industry-standard security and encryption to protect your personal and payment information. Please see our Privacy Policy for full details.

I forgot my password—what should I do?

Click “Forgot Password?” on the login page and follow the instructions to reset your password via email.

Technical

Does Frens work on mobile devices?

Yes! Frens is fully responsive and works beautifully on all devices, including smartphones and tablets.

Can I use dark mode?

Absolutely. Toggle between light and dark themes in your profile settings.

How do I change my profile information?

Go to your account settings to update your display name, profile photo, bio, or other details.